Refund policy

We want every gift to land perfectly. If something isn't right, we're here to help.

1. The 30-Day Return Window

You have 30 days from the date you receive your item to request a return.

2. Return Eligibility

To be accepted for return, items must be:

Unused and in the same condition as received
In their original packaging with all tags attached
Accompanied by a receipt or proof of purchase

Please inspect your order as soon as it arrives.

3. How to Start a Return

Email us first at hello@giftmira.com to initiate the return. We will send you instructions on further steps. Returns sent without prior authorization will not be accepted.

4. Return Address

Ship all authorized returns to:
GiftMira Returns
725 Lake Point Drive
Woodstock, GA 30189

5. Return Shipping Cost

Customers are responsible for return shipping costs, except in cases where the item arrived damaged or defective. In those cases, GiftMira will provide a prepaid return label or arrange pickup at no cost to you.

We recommend using a trackable shipping service. GiftMira is not responsible for items lost in transit during return shipment.

6. Non-Returnable Items

The following cannot be returned or exchanged:

Gift cards
Downloadable software products
Sale items priced above $200 (refunds apply to regular-priced items only)

Exception: If any of the above arrive defective or damaged, they are eligible for a return, refund, or exchange.

7. Restocking Fee

A 15% restocking fee applies to returns made due to change of mind. This fee is deducted from your refund.

8. Damaged or Defective Items

If an item arrives damaged or defective, email hello@giftmira.com with photos and/or a short video of the problem. We'll arrange a free replacement of the same item or a full refund — your choice — at no cost to you and with no restocking fee.

We do not offer exchanges for color, size, texture preferences, or change of mind. Change-of-mind returns are handled under the 30-day return window above and are subject to the 15% restocking fee.

9. Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved. If approved, the refund is applied to your original payment method. Refunds typically take up to 15 business days to appear in your account.

10. Refund Processing Time

Once approved, refunds are processed within 5 business days. Please allow up to 15 business days total for funds to appear, depending on your bank or payment provider.

11. Order Cancellations

Orders can be cancelled within 24 hours of placement. To request a cancellation, email hello@giftmira.com with your order number as soon as possible.

After 24 hours, orders may already be in processing or shipped and cannot be cancelled. In that case, you are welcome to return the item once received under our 30-day return policy above.